Customer Service

How do I find the product I'm looking for?

The fastest way is to use the search function at the top of the page. Enter a keyword or a product number into the search bar and hit enter. The results of your search will be displayed on the page, with links to particular products or groups of products. You can then refine your search by selecting the various categories on the left hand side of the page displaying your search results; for example Gender, Sports, Price Range or even Colour.

Search Tips:

  • Make sure you spell search words correctly to ensure accurate results.
  • Use multiple words to find specific types of product such as "running shoes".
  • Narrow the results by refining your search to a specific gender or price range.

 

What if I can't find the products I'm looking for?

Sorry! We do our best, but we don't always have everything in stock.

If you can't find a product, or if we are out of stock of a particular size, try clicking on Store finder to see if the product you want is available in a store near you.

If your size is out of stock, or the product you want is due to come back in stock soon, you can sign up to be notified when they are available again. Click the "Size out of stock?" link, enter your email address in the box, and click the Notify Me button.


 

How do I choose the right size?

There's a size chart link in the product description, right next to 'Select Size', that links to a full overview of all size measurements. You can also check the summary here


 

Which browsers does the Reebok online shop support?

The Reebok online shop supports Internet Explorer, Firefox, Google Chrome and Safari. If you are having issues with one of these browsers, try clearing your cookies and temporary internet files, then make sure cookies for the Reebok website are enabled. This should solve most problems.


 

What do I do if my question isn't covered here?

We recommend you contact our friendly online shop Customer Service team using the contact information here.